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Personal Data We Collect
We may obtain personal data about you from various sources, whether online through the Website or offline.
(A) Personal Data We Collect Online
We will process personal data which you provide to us, including if you decide to engage in certain activities on the Website, such as ordering or registering products or services, downloading software, registering for events, marketing or promotional activities, accessing certain sections of the Website, white papers and other materials, subscribing to newsletters or press distribution lists, participating in online surveys, webinars, discussion groups, forums or live chats, or entering contests.
The personal data we collect online about you may include:
- Your contact details (such as your name, address, phone number and email address);
- Your title;
- Your company;
- Your job title; and
- Other applicable details that you may submit to us.
(B) Certain Personal Data We May Collect Offline
In addition to the personal data described above, we also may collect personal data provided to us offline in a variety of ways.
For instance, we may collect contact details of prospective customers or other persons at events such as trade shows (e.g., by collecting their business cards).
We may also collect information from customers ("Customers") in connection with rendering support, consulting and professional services to them ("Services"). Such information (collectively "Customer Data"), may include personal data about individuals within the Customer's organization (e.g., a Customer's contact details). However, to the extent the information stored by Customers contains personal data of third party individuals, we may also be exposed to, and process, such personal data. We use Customer Data solely as described below.
How We Use the Personal Data We Collect
(A) Personal Data Collected Online
We may use the personal data we obtain through the Website to record and support your participation in the activities you select, and administer your relationship with us. For instance, we may use such personal data to:
- Provide products or services you request;
- Register your license and rights, if any, to technical support, upgrade discounts, or other benefits that may be made available to registered users;
- Contact you regarding the contest that you decide to enter or prize awards;
- Support your recruitment inquiry;
- Provide you with customer support;
- Meet our contractual obligations towards you;
- Enable you to participate in marketing or promotional programs;
- Contact you and make you aware of other products, information and services that we believe may be of interest to you, subject to your ability to unsubscribe as described below;
- Process and maintain a record of your transactions;
- Respond to your questions and comments and provide customer support;
- Operate, evaluate and improve our business and the products and services we offer;
- Analyze and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read);
- Analyze trends and statistics regarding visitors' use of the Website;
- Protect against and prevent fraud or violations of our terms of sale; and/or
- Comply with applicable legal requirements.
We also may process the personal data we obtain about you in other ways for which we provide specific notice at the time of collection.
In addition, subject to your ability to object as described below, we may use personal data collected on the Website to build user profiles. In particular, if you decide to fill out a web form or click on a traceable link, we may associate your browsing activity on the Website with your profile, which can include your name, email address and company name. We may use such profiles for various purposes, including advertising, market research, sales, and Website design. If you wish that your personal data is not used in such a manner, please send an email to firstname.lastname@example.org.
(B) Personal Data Collected Offline
We use personal data collected offline in accordance with the following principles:
- We use personal data collected from a Customer for no other purpose but providing the Services to such Customer. We may also use anonymous data, such as any technical information or feedback regarding its products and related issues obtained from Customers in connection with the performance of Services, for our internal business purposes, including for the purpose of updating, modifying, enhancing and/or marketing and selling our products or services.
- We may, within or (subject to obtaining consent or ensuring adequate protection as set out below) across national boundaries, share personal data with authorized contractors. However, we will only provide contractors with the minimum amount of personal data necessary to provide the Services on DataCore's behalf.
- DataCore's contractors are not permitted to use personal data except for the limited purpose of completing the requested Services and we have taken steps to ensure that each contractor shall ensure your personal data is kept secure.
In relation to other personal data collected offline, we may use such personal data for those purposes (as applicable) for which we may use personal data collected online and for all other lawful purposes.
Personal Data We Share
We may share personal data within or across national boundaries with our affiliates, distributors, resellers and other trusted business affiliates, who may use that data for purposes including sending you relevant marketing and other communications regarding our products and services. We may also share your personal data with vendors and third party service providers who assist us with the operation of the Website, as well as our sales and services. We will always take appropriate steps to ensure that any third party with which we share your personal data will keep your personal data secure. We will only transfer your personal data outside of the European Economic Area where we have received your consent to do so or where there are adequate measures in place to ensure your personal data is kept secure at all times.
We may disclose personal data when required by law or under the good-faith belief that such disclosure is necessary in order to conform to applicable law, comply with legal process served on DataCore, or to protect the property or interests of DataCore, its agents and employees, personal safety, or the public. Under such circumstances we may be prohibited by law, court order or other legal process from providing notice of the disclosure and we reserve the right to not provide such notice in our sole discretion.
As our business evolves, we may sell, transfer or otherwise share some or all of our assets, including personal data in connection with a merger, reorganization, or sale of assets, or in the event of bankruptcy. In such an event, the information collected about you, whether personal data or anonymous data, may be one of the assets transferred.
Customer Data that Does Not Constitute Personal Data
Although most Customers and partners appreciate receiving notices from us, we appreciate the importance of providing you with choices. You may request to "Unsubscribe" at any time after receiving a marketing communication from us. All marketing communications that you receive from DataCore will instruct you how to decline further marketing communications from us.
When you visit the Website we may collect certain information by automated means, such as cookies, web beacons and other similar technologies ("cookies"). Cookies are text files that websites send to a visitor's computer or other Internet-connected device to assign each visitor a unique, randomly generated number that resides on the visitor's computer. Cookies and similar technologies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
We use the following cookies on our Website:
This cookie is used to remember a user’s choice about cookies on www.datacore.com and info.datacore.com. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google's overview of privacy and safeguarding data
These cookies are part of retargeting, also known as remarketing, and are a widely-used form of online advertising that helps us to serve anonymously targeted advertising to visitors who have shown interest in DataCore.
These cookies do not store personal data, they store only a unique identifier that allows us to use external advertising systems to display valuable content to you.
ASP.NET Session Data
This cookie helps our website function so you can do things like search, find partners, view testimonials, etc… No personal data is stored and this cookie expires after your session is over.
Pardot is the marketing automation software we use to help provide you with valuable content downloads and contact forms.
Pardot sets first-party cookies for tracking purposes, and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry. Pardot cookies do not store personally identifying information, they store only a unique identifier.
Sometimes Pardot has to use third-party cookies: this exception is based on how different web browsers handle cookies. Pardot will use third-party cookies in the following instances:
See How does Pardot track activities? for more information on how Pardot cookies work.
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Read more at YouTube’s embedding videos information page.
Microsoft Bing Conversion Tracking
|LinkedIn Conversion Tracking
We place advertisements on the LinkedIn platform to deliver value to people searching relevant topics. We are using LinkedIn conversion tracking to record the success of those advertisements.
Facebook Conversion Tracking
We use a technology called Facebook Conversion Tracking. This allows us to track those visitors who have been referred through a Facebook page, application or advertisement and then contacted us through this website within a 30 day period.
We will share information regarding your visit to our website with Facebook but this will not include any information specific to your application or other personal information. Facebook will use this information to monitor on our behalf the effectiveness of our advertising and applications.
The information we share with Facebook will only be used in accordance with Facebook’s data use policy www.facebook.com/about/privacy. Facebook Conversion Tracking may also enable us to serve ads on and off Facebook.
We may use Twitter’s universal website tag, conversion tracking and tailored audiences products. Those technologies collect information through their application for purposes of conversion tracking and serving ads targeted to users’ interests. These technologies do not collect personal data.
You can opt out of interest-based advertising through ‘Do Not Track’ functionality in your web browser or through such other methods that Twitter may specify here:
We use the Spiceworks conversion tracking pixel to better understand how valuable our advertising and organic content is on the Spiceworks network. This pixel does not track or contain personal data and is only used to help us with analytics from users who come from the Spiceworks site.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of Website's features.
Access and Correction
Links to Other Websites
Security: How We Protect Personal Data
All personal data gathered on the Website is stored within a DataCore-controlled database accessible only to DataCore and its specifically authorized contractors. However, as effective as any security measure implemented by DataCore may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that personal data you supply won't be intercepted while being transmitted to us over the Internet. If you don't want us to know any particular information about you, don't include it in anything that you submit or post to the Website.
We do not direct our Website to children under the age of thirteen and we do not knowingly collect personal data from them. We require registered users of the Website to be at least eighteen years old. If we learn that a user is under eighteen years of age, we will promptly delete any personal data that the individual has provided to us.
How to Contact Us
Effective: Oct 10, 2016
Updated: Jan 19, 2017